Cardiff Airport Disabled Facilities

Facilities for Those with Special Needs

Please inform your travel agent or airline of any special needs requirements when booking.

Facilities include:

• Use of airport wheelchairs throughout terminal building



• Passengers may retain their own wheelchairs up until boarding



• Low level kerbs at terminal entrance and exit



• Lifts between all floors



• Specially designed toilets on first floor, departures lounge and arrivals hall



• Ambulift for boarding aircraft



• Minicom facility for the deaf or hard of hearing is available at the Information Desk.



• Flight information monitors and tannoy announcements of all flight related messages.

Parking

There are dedicated parking spaces in both the short and long term car parks. There is a dedicated ramp access from the short stay/business car park to the main terminal.

Courtesy shuttle buses run continuously between the terminal and long stay car parks from May through to October.

Charges are the same as the short and long stay car parks.

Contact in advance:

infodesk@cwl.aero
+ 44 (0)144 671 1111

Advice

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

For comprehensive information about disabled air travel visit Flying with Disability.