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Cardiff criticised for fee hike

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Page last updated: 2nd Feb 2011 - 02:41 PM

Cardiff Airport’s new website, decked out in its trademark rosy red, is looking somewhat brighter than its owner’s future prospects, after officials at the Welsh hub compensated for the loss of 200,000 annual passengers by ramping up parking fees by 25%. Strangely, the fee, which Cardiff says was enforced by current owner, TBI Abertis, affects only those visitors with the foresight to book their parking space in advance.

The move has exposed an apparent rift between Cardiff Airport and its Spanish owner, with the former recommending that holidaymakers dispense with traditional advice and avoid pre-booking, if they wish to circumvent the charges imposed by Abertis. The airport has since “guaranteed” that all motorists will be accommodated, while discussions take place over the viability of the new fees.

However, loyal customers, Cardiff’s most valuable asset if it wishes to compete with the hugely successful Bristol Airport, are not happy with the airport’s “raft of new fees,” to quote news website, Wales Online. The parking charge bumps a week’s parking up to £81.50, an increase of £58.38 over February 2010. Unlucky travellers could also be hit with Cardiff’s £1 drop-off fee and a £2 trolley hire charge.

David Wallace, a Cardiff Airport regular, said that officials were in danger of "pricing themselves out of the market.”

Local ministers are concerned that Cardiff does not have enough major airlines on its books to prevent customers choosing Bristol over their local airport. Perhaps even worse, the Welsh capital may not have sufficient infrastructure to support a large carrier. Flybe boss, Mike Rutter, warned that airport access roads were not fit for purpose: “to win business from Bristol, which has a bigger capacity marketplace, (the road) has to be better.”

The unbalanced rivalry between Cardiff and Bristol mirrors that of Newcastle and Durham airports in the northeast. Durham, having lost 30% of its passengers to its rival and the recession, introduced a ‘Passenger Facility Fee’ in October 2010, forcing customers to pay £3-6 to pass through security checkpoints. The move, similar to Cardiff’s new parking charge, was universally condemned by travellers.

Gate prices at Cardiff’s car parks remain the same, though the recent VAT rise forced a “slight increase” in the price of all spaces.

Comments - 5


1. david howell

2nd May 2011 - 10:46 PM

these additional rip off charges are disgracful like airlines you are all ripping us off .
trying to find new ways to get as much cash from your customers .

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2. George Waters

5th May 2011 - 09:29 AM

Ok dispense with the excuses why is it always more than double the price to fly on a budget air line to Spain from Cardiff.
Bristol airport might be a 2 hour drive from my home (only a 20 minute drive from Cardiff) but it is worth it. (CARDIFF HAS NOT LISTENED TO THE PUBLIC AND THEY HAVE VOTED WITH THEIR FEET).

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3. angela evans

18th May 2011 - 04:01 PM

How dissapointing that TBI Abertis can be so short sighted. As a Cardiff resident who has to travel through Bristol airport due to a lack of choice at our national airport I can honestly say that this is probably the final nail in the coffin for us here in South Wales.
Bristol has long been ahead in what it can offer as an airport.
Come on Cardiff - get your act together and put yourself on the map!!!

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4. colin hughes

31st May 2011 - 04:13 PM

charges for trolleys are a rip off how do they expect a family whith small children to carry a case will go to bristol now cardiff airport will lose all its trade

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5. Ceri Peart

30th Sep 2011 - 08:50 AM

I recently flew from Cardiff and was surprised that the trolleys required a £2 fee. Luckily I had cash with me but I'm sure many don't. I thought that this would be refundable on returning the trolley, but oh no, just another rip off charge which I've never seen in any other airport. I loaded the bags on the trolley and left it with my wife and 3 kids. To my amazement I then had to pay £1 to exit the drop off area before I could proceed to the main car park where I would later be charged over £50. Surely they could waive this for travellers. I know the amounts are trivial, but it just seemed like a blatant rip-off and I will definately take it into consideration for future trips. As the old saying goes "you reap what you sow".

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