Cardiff Airport Disabled Facilities

Facilities for those who require Special Assistance.

Please ensure that you contact your airline or travel agent to advise of any special assistance needed when on board a flight, and if you are bringing your own mobility equipment.

Facilities in the airport include:

Passengers may retain their own wheelchairs up until boarding, however, use of airport wheelchairs is available, too
Low level kerbs at terminal entrance and exit
Lifts between all floors
Specially designed toilets and adult changing facilities on first floor, as well as toilets throughout the terminal.
Reserved Seating.
Ambulift for boarding aircraft
Induction loops for the deaf or hard of hearing is available wherever the sympathetic ear symbol is shown.
Flight information monitors and tannoy announcements of all flight related messages.

Walking Distances

Walking Distance from the Special Assistance Desk to;

Nearest Toilet = 45.90m
Check-in Desks = 64.42m
Security Search = 49.10m
Departures Lounge Waiting Area = 86.58m

Other Walking Distances around the airport

Departure Lounge to Eastern Walkway = 177m
Departure Lounge to Western Walkway = 340.18
Long Stay Car Park 1 to Main Terminal = 332.99m
Long Stay Car Park 2 to Main Terminal = 174.13m
Short Stay Car Park to Main Terminal = 85.59m

Assistance Dogs

Assistance Dogs are of course welcome at Cardiff, as long as they comply with the Pet Travel Scheme (PET). We advise that at the time of booking, you check with your airline for any travelling restrictions.

Parking

There are dedicated parking spaces throughout all car parks with easy access to the terminal. Located close to the car park, you will also find special assistance shelters, which have an intercom call system straight through to the assistance desk in the airport.

Courtesy shuttle buses run continuously between the terminal and all car parks, as well as a minibus service which offers easier transportation for scooters and wheelchairs.

Charges are the same as the short and long stay car parks.
Prebook your shuttle service by calling 01446 729329 in advance of your arrival.

Autism Champions

The Cardiff Airport PRM Team are proud to announce they are now recognised ‘Autism Champions’! The news comes after an intensive training programme with leading Autism charity, Autism Puzzles, which is great news for those who face the challenges Autism can bring to the airport experience. You can find the team 24 hours a day at the PRM desk which is located in departures.

Advice

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements required at the airport or during the flight, to be made. Assistance is always readily available and free of charge.

You are welcome to fly with your own mobility equipment from Cardiff, and can take your wheelchair or scooter right up to the departure gate. If this is the case, be sure to advise the airline in advance of the weight and dimensions of your items. Your mobility aid will then be waiting for you at your arrival destination.

Tips for Disabled Air Passengers

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it’s available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

Contact Numbers

Passengers requiring special assistance can obtain further information, tips, guides and support from:

*Calls to this number will cost up to 7p per minute plus your phone company’s network access charge.